Riyadh- 

The Council of Health Insurance “CHI" announced that the transactions of the call center that serves the beneficiaries exceeded 1.670 million transactions during the year 2022. 

The CHI's statisitics showed that the total number of transactions reached about 1,671,414 transactions over the past year, which were carried out through all announced channels to serve beneficiaries. 

Incoming and outgoing calls accounted for the highest number of transactions by 796,607 calls over phone compared to the other channels, while the center's recorded 627,010 requests.

The numbers of transactions carried out on the CHI's call center channels varied. They included, in addition to incoming and outgoing calls and call center requests, CRM by 147792 requests, Smartphone Application by 17,159 requests, email by 42,487 requests, in addition to 40,359 requests made through social media. 

Dr. Nasser Al-Juhani, the CHI's official spokesman, emphasised the CHI's eagerness to enable beneficiaries to obtain their full rights of protection and health care, as well as their interest in serving all beneficiaries through the various channels of the call center.

"We are always keen to open all available options to facilitate the process of beneficiaries accessing the CHI through call center channels. As well, we seek to help them to obtain the best quality and highly efficient services, and to find appropriate solutions to deal with their requests," Al-Juhani said.

According to Al-Juhani, the call center is the primary link with the beneficiaries, receiving their requests and working on them in accordance with a specific mechanism to enable them to obtain their rights.​

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