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About the project
The project is concerned with measuring the extent of satisfaction of beneficiaries and employers with private health insurance services through multiple points that include all parties of the insurance relationship to know the points of improvement, change and development and to create the necessary plans to get access to them.
The goals of the project
Measuring beneficiary satisfaction
Measuring employers’ satisfaction
Improving the user experience
The outcomes
Beneficiary satisfaction rate
Employers’ satisfaction rate
Work plan for improvement, development and change
The targeted groups
Beneficiaries (insured)
Employers (policy holders)
The main message of the project
Improving and developing the insured's experience in the private health insurance
Indicators for measuring the project performance & indicators of its success upon completion?
Beneficiaries’ satisfaction rate
Employers’ satisfaction rate