File complaint against CHI

This service allows business owners or companies to electronically file a complaint against the Council with ease, ensuring the protection of their insurance rights and addressing their concerns efficiently and transparently.
CHI
Description Steps Pre-Requisite Required Documents
Description
This service allows business owners or companies to electronically file a complaint against the Council with ease, ensuring the protection of their insurance rights and addressing their concerns efficiently and transparently. Complaints are processed within 10 business days if all required documents and information are complete.
Steps
1
Click the "Start Service" button.
2
Log in via the National Unified Access Portal.
3
Select the service ("Complaint Against the Council").
4
Specify whether you are filing the complaint for yourself or on behalf of another entity.
5
Enter your personal details or the details of the complaining entity.
6
If the complaint is related to a previously closed complaint, enter the previous complaint number.
7
Clearly and accurately describe the complaint details.
8
Upload supporting documents (if available).
9
Review the entered information to ensure accuracy, as errors may delay processing or result in rejection.
10
Click the "Submit Complaint" button.
Pre-Requisite
CHI
Completing all mandatory personal information fields.
CHI
Submitting the complaint through the Customer Relationship Management (CRM) System.
Required Documents
CHI
No Documents are required.
Expected Processing Time
CHI
10 working days from submission date.
Service Outcome
CHI
Phone call notification informing you of the complaint resolution and closure.

<div class="leftSideService fixed md:static bottom-0 left-1/2 -translate-x-1/2 md:translate-x-0 w-full p-[24px] md:p-0 !bg-white overflow-hidden z-10"> <a href="https://icare.chi.gov.sa/#/login/" class="srevice-cta flex gap-[8px] items-center justify-center px-[25px] py-[15px] text-base font-[500] leading-[18px] text-white border-[1px] border-[var(--primary-color)] rounded-lg bg-[var(--primary-color)] h-[48px]" target="_blank"> Start Service <svg xmlns="http://www.w3.org/2000/svg" width="25" height="24" viewBox="0 0 25 24" fill="none"> <path d="M15.1997 5.99976L9.19971 11.9998L15.1997 17.9998" stroke="white" stroke-width="1.5" stroke-miterlimit="16" stroke-linecap="round" stroke-linejoin="round"/> </svg> </a> </div><div class="flex flex-col gap-[20px]"><div class="flex items-start gap-[12px]"> <img src="/ServicesDirectory/Pages/Forms/_layouts/15/CCHIPortal/ThemeAssets/assets/images/users.svg" alt="CHI" class="-mt-3 target-img"/> <div class="flex flex-col gap-[4px]"><div class="text-[var(--primary-text)] text-base font-[500] target-title"> Target Audience </div><div class="text-[var(--blue-text-secondary)] text-sm font-[400] target-txt flex flex-col gap-[4px]"> Business owners or companies </div></div></div><div class="flex items-start gap-[12px]"> <img src="/ServicesDirectory/Pages/Forms/_layouts/15/CCHIPortal/ThemeAssets/assets/images/tv.svg" alt="CHI" class="-mt-3 channel-img"/> <div class="flex flex-col gap-[4px]"><div class="text-[var(--primary-text)] text-base font-[500] channel-title"> Service Channels </div><div class="text-[var(--blue-text-secondary)] flex flex-col text-sm font-[400] channel-txt"> <span>-Unified Number: 920001177 </span> <span>-Electronic Services Portal: https://eportal.chi.gov.sa </span> <span>-Visit the Customer Assurance Center (for special cases only — available for all nationalities). </span> <span>-Location: Al-Malqa District — General Secretariat Headquarters of the Council of Health Insurance. </span> <span>- Personal Assistant (Bushra)</span> </div></div></div><div class="flex items-start gap-[12px]"> <img src="/ServicesDirectory/Pages/Forms/_layouts/15/CCHIPortal/ThemeAssets/assets/images/cost.svg" alt="CHI" class="-mt-3 cost-img"/> <div class="flex flex-col gap-[4px]"><div class="text-[var(--primary-text)] text-base font-[500] cost-title"> Service Cost </div><div class="text-[var(--blue-text-secondary)] text-sm font-[400] cost-txt flex flex-col gap-[4px]"> There are no fees for this service </div></div></div></div><div class="h-[1px] bg-[var(--bg-line)]">&#160;</div><div class="flex flex-col gap-[20px]"><div class="flex flex-col gap-[4px]"><div class="text-[var(--primary-text)] text-base font-[500] leading-[24px] phone-title"> Phone </div> <a class="flex gap-[8px] !text-[var(--blue-text-secondary)] !text-sm font-[400] leading-[24px] phone-number" id="phoneNumber">9200343222 <img class="phone-img" src="/ServicesDirectory/Pages/Forms/_layouts/15/CCHIPortal/ThemeAssets/assets/images/link-square.svg" alt="CHI"/> </a> </div><div class="flex flex-col gap-[4px]"><div class="text-[var(--primary-text)] text-base font-[500] leading-[24px] email-title"> Email </div> <a class="flex gap-[8px] !text-[var(--blue-text-secondary)] !text-sm font-[400] leading-[24px] email-title" href="mailto:CHI@company.sa"> CHI@company.sa <img class="email-img" src="/ServicesDirectory/Pages/Forms/_layouts/15/CCHIPortal/ThemeAssets/assets/images/link-square.svg" alt="CHI"/> </a> </div></div><div class="h-[1px] bg-[var(--bg-line)]">&#160;</div><div class="flex flex-col gap-[16px]"><div class="text-[var(--primary-text)] text-base font-[400] app-title"> Download the Mobile A​​pp from </div><div class="flex gap-[20px] items-center"> <a href="https://apps.apple.com/sa/app/%D8%B6%D9%85%D8%A7%D9%86-%D9%8A%D9%87%D8%AA%D9%85/id1141830613" class="cursor-pointer apple-link app-link" target="_blank"> <img src="/ServicesDirectory/Pages/Forms/_layouts/15/CCHIPortal/ThemeAssets/assets/images/app-square.svg" alt="CHI"/> </a> <a href="https://play.google.com/store/apps/details?id=co.ntime.cchi_majlis&amp;pli=1" class="cursor-pointer google-link app-link" target="_blank"> <img src="/ServicesDirectory/Pages/Forms/_layouts/15/CCHIPortal/ThemeAssets/assets/images/google-square.svg" alt="CHI"/> </a> &#160;</div></div>​<span id="ms-rterangecursor-start" rtenodeid="1"></span><span id="ms-rterangecursor-end"></span><br/>
Last updated: 5/19/2025 2:38 PM Saudi time