Service descriptionThe
insured member or any of the insurance parties can submit a complaint
against health provider electronically without the need to visit the
Council office.
This request is completed within 10 working days if the required documents and information are completed
Service Link
How to use
1- Click the button to access the E-service
2- Search and select the Health Care Provider you wish to file a complaint against
3- Add a username/password or continue as a guest
4- You can file a complaint for you or on behalf of a first degree relative or a group
5- Fill your information as a complaint owner
6- If the benefeciary is someone else, fill the benefeciary info
7- If the benefeciary is a group, fill the info for each person seperately by clicking the "Add" button
8- If the complaint is related to a previous closed complaint, add the number of the previous complaint
9- Fill the complaint details clearly
10- Upload a scan of supporting Documents ()
11- Review the filled application again. Wrong information can cause request cancellation or delay
12- Press Submit